Not just better on paper — better in real life, according to our residents. We’re setting the standard for student living.
When it comes to student living, we’ve always believed in doing things differently. In Autumn 2024, we put that to the test by taking part in a nationwide student experience survey — and the results are in.
Spoiler: we didn’t just do well. We outperformed the national average in the vast majority of categories, including smashing it against London student accommodation providers.
This wasn’t an internal feedback form — it was the Investor in Students survey, taken by 43,816 students across the UK in private and university halls. The idea was simple: let residents tell it like it is — and see how we compare to others across the UK.
What happened next? Our residents didn’t just rate us highly — let’s show you how YourTRIBE performed…
London students rated YourTRIBE higher than average for value for money, enjoying their stay, a sense of community and belonging, meeting people and making friends, accommodation facilities, cleanliness, staff friendliness, bedrooms — and more.
This was real, independent feedback. Benchmarked against university halls and other private accommodation providers. Verified. Transparent. And straight from the people who live here.
This was YourTRIBE’s very first time taking part in the Investor in Students national benchmarking — and the results set a powerful precedent.
Friendliest Staff in London? Confirmed. Friendliest Staff in the UK? Confirmed.
Not just above average. Not just London-best. The top-rated staff in the national benchmarking. Students didn’t just praise our team — they called them out by name, recognised their effort, and felt genuinely cared for.
“I’d like to give a mention to all of the day staff. Each one of them does a great job at making you feel welcomed and accommodated for.” – YourTRIBE resident
“They have treated me in an amazing way. Shout out to them.” – YourTRIBE resident
“Chris, always there when you need him, watchful, protective, and always willing to give advice on whatever you need + brings fruitella.” – YourTRIBE resident
Value that breaks the London myth
Let’s be real — heading to university is an investment but with all the inclusions YourTRIBE has, we offer real value for money. From contents insurance to free gym onsite, superfast wifi, to free hot drinks every morning, and events that see us treat our residents to social get-togethers, smaller experiences for those who prefer a quieter gathering, and trips to local activities such as Tate Modern and comedy nights. All on us.
YourTRIBE’s score for value for money came in 300% better than the UK average and #1 in London scores. That’s not a typo — it’s a standout stat.
Security – it matters
Security came through as a clear strength — scoring above the national average.
Doors that lock. Staff who show up. Spaces where you can relax, switch off, and feel safe being yourself.
YourTRIBE isn’t just secure on paper — it’s secure where it counts: in how you feel living here.
Living in London should feel safe, secure, and stress-free. That’s why YourTRIBE offers 24/7 support, whether you need assistance with maintenance, need to collect a parcel, or simply to just have a chat. Our homes are secured with key card access, CCTV, and on-site team, so you can always feel at ease.
Rooms That Deliver
Students praised the decor, layout, personal space, and sense of privacy in their rooms. Resident highlighted the quiet atmosphere and great views, helping students feel both comfortable and independent.
Here we scored 26% above national average for our rooms, that’s why we invest in comfy beds, black-out blinds, light switches next to your bed, lots of storage, and in-room heating.
Would You Recommend Us? Absolutely
This is genuine advocacy. Students don’t just like their experience — they’re recommending it to others.
At 36% above national average, and the highest scorer in London – our residents truly love living with YourTRIBE, so much they will recommend to their friends. Even better, when recommending friends both students receive £100 off their rent or as a voucher if they prefer, win win.
Check-in? Absolutely nailed.
Across the sector, check-in is one of the most common pain points. But YourTRIBE students described a process that was organised, welcoming, and human.
The kind of arrival experience where things are ready, people are kind, and you start off with a win — not a wait.
Our check-in score came in 26% higher than the national average, and above every other provider in London.
Clean from day one
“Everything was spotless when I got here.”
That first impression matters — and it landed. Cleanliness on arrival was one of YourTRIBE’s biggest wins, scoring more than 80% above the national average. No chaos. No missed bins. No dust. Just ready.
Fast, stable Wi-Fi — because of course
If you know, you know. Internet that just works should be the norm — not the exception.
At YourTRIBE South Bermondsey, students rated the Wi-Fi 77% higher than the UK average.
So, what next?
We’re proud of these results, but we’re even prouder that they came from our residents.
The next Investor In Students survey is coming up this Spring as we’re dedicated to always asking residents what we’re doing well, and how we can do better – we’re #1 for a reason.
Ready to book for September? To celebrate these results we’re giving £500 cashback when you book to stay 51-weeks, simply add 500OFF when you book or drop us an email at hello@yourtribe.com
Fancy a look around? Book your viewing here: https://bit.ly/book-a-viewing-yourtribe
We love showing our how amazing our student homes are!
